Key Strategies to Avoid Legal Issues:
Proper Installation
Brett Hall emphasized the importance of correct installation practices, saying, “Installation issues, that’s going to land you in hot water… It’s going to be those hands that we don’t necessarily control that are up there on the roof doing the work they do.” To prevent installation-related problems:
- Document your work with photographs.
- Review and follow the manufacturer’s technical guides before starting any project.
- Keep these guides on-site for easy reference.
Adhere to Manufacturer Guidelines
Brett noted the importance of following the manufacturer’s instructions, stating, “Your manufacturer is an ally and if they know you to be a good contractor that’s doing good work… they’re going to be one of your very, very best allies.” To ensure compliance:
- Strictly follow the technical guidelines provided by manufacturers.
- Build strong relationships with manufacturers, as they can support you in disputes.
Proactive Problem Resolution
Tina Hall suggested using manufacturers as a resource to resolve issues early, saying, “Our first go-to whether we’re representing the homeowner, business owner or the roofer is looking at the solution that can be had to make everybody happy.” She recommends:
- Contacting manufacturers or peers before involving attorneys.
- Seeking solutions that satisfy all parties to avoid legal escalation.
Mediation Over Litigation
Both Brett and Tina advocate for mediation as a preferable way to settle disputes. Tina succinctly expressed this, “That’s always our goal. Let’s get everybody happy outside of the courtroom.” They suggest:
- Prioritizing mediation to resolve conflicts amicably.
- Avoiding costly and time-consuming court battles whenever possible.
Conclusion
By focusing on proper installation, adhering to manufacturer guidelines, addressing issues proactively, and opting for mediation, roofing contractors can significantly reduce the risk of legal disputes. These approaches not only protect your business but also help maintain a positive industry reputation.